Emergencies & Repair Reporting

Contact Information and details on repair reporting for emergency and non emergency situations

From time to time we all face situations that arise that need to be addressed, be it a real emergency or an instance where a problem has arisen that needs to be taken care of. Here we list examples and contact numbers for Emergency and no emergency repair reporting situations, the Robson Estates emergency contact and examples of non emergencies that can be looked into and dealt with by contacting us directly / via our contacts form.

Emergency call-outs are very costly for your Landlord. Please see some examples below of what is considered as a REAL EMERGENCY or a NON-EMERGENCY Repair Reporting situation.

EMERGENCY CONTACTS

GAS LEAKS – CALL Transco: 0800 111 999

ELECTRICITY EMERGENCY – CALL: 0800 375 675

WATER LEAKS – CALL: 0800 573 800

FIRE, POLICE, MEDICAL EMERGENCY – CALL: 999

ROBSON ESTATES EMERGENCY ENGINEER:
call 01302 323 343
e-mail: info@robsonestates.com
text (only) 075 26 964 944
(text name & address, describe problem, wait for help)

PLEASE NOTE: A charge of £75 + VAT per hour will be charged for a non emergency call out. Examples of emergency repair reporting for the Robson Estates Engineer to deal with include:

Water leaks which can’t be stopped by turning off an isolation valve/stop tap

Burglaries which require doors or windows securing

Locked out of the property due to faulty/collapsed lock

Boiler breakdowns in extreme weather conditions

Electrical wiring/installations causing sparking or shocks

NON EMERGENCIES

Non-Emergency call out and repair reporting a non emergency can be done via contacting us directly on 01302 323 343 or through our contact form. Please complete the form and we’ll contact you as soon as possible to let you know how we intend to resolve the problem.

EXAMPLES ON NON-EMERGENCY SITUATIONS INCLUDE:
Blocked drains or sinks / Lost Keys – A spare key maybe available or a lock change will be required – we will charge an emergency call out charge and materials / Broken kitchen appliances / Blown fuses or bulbs / Boiler breakdowns in mild weather conditions / Any other remedial faults

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Tenant Repair Reporting for Emergency and Non Emergency Situations

CALL 01302 323 343

For more information on our services or enquiries on available properties for rent in Doncaster from Robson Estates