Emergencies & Repair Reporting
Contact Information and details on repair reporting for emergency and non emergency situations
From time to time we all face situations that arise that need to be addressed, be it a real emergency or an instance where a problem has arisen that needs to be taken care of. Here we list examples and contact numbers for Emergency and no emergency repair reporting situations, the Robson Estates emergency contact and examples of non emergencies that can be looked into and dealt with by contacting us directly / via our contacts form.
Emergency call-outs are very costly for your Landlord. Please see some examples below of what is considered as a REAL EMERGENCY or a NON-EMERGENCY Repair Reporting situation.
GAS LEAKS – CALL Transco: 0800 111 999
ELECTRICITY EMERGENCY – CALL: 0800 375 675
WATER LEAKS – CALL: 0800 573 800
FIRE, POLICE, MEDICAL EMERGENCY – CALL: 999
ROBSON ESTATES EMERGENCY ENGINEER:
call 01302 323 343 (9:00 am to 5:00 pm)
text (only) 075 26 964 944 (after 5:00 pm and weekends)
(text name & address, describe problem, wait for help)
PLEASE NOTE: A charge of £75 + VAT per hour will be charged for a non emergency call out. Examples of emergency repair reporting for the Robson Estates Engineer to deal with include:
Water leaks which can’t be stopped by turning off an isolation valve/stop tap
Burglaries which require doors or windows securing
Locked out of the property due to faulty/collapsed lock
Boiler breakdowns in extreme weather conditions
Electrical wiring/installations causing sparking or shocks
Non-Emergency call out and repair reporting a non emergency can be done via contacting us directly on 01302 323 343 or through our contact form. Please complete the form and we’ll contact you as soon as possible to let you know how we intend to resolve the problem.
EXAMPLES ON NON-EMERGENCY SITUATIONS INCLUDE:
Blocked drains or sinks / Lost Keys – A spare key maybe available or a lock change will be required – we will charge an emergency call out charge and materials / Broken kitchen appliances / Blown fuses or bulbs / Boiler breakdowns in mild weather conditions / Any other remedial faults
CALL 01302 323 343
For more information on our services or enquiries on available properties for rent in Doncaster from Robson Estates